Privacy Policy

Revised on: December 2, 2025

We are seriously committed to transparency and the security of our users' data. This Privacy Policy describes how we collect, use, store, and protect your personal information, in strict compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018).

By using our services, you understand and agree that we will collect and use your information as described in this Policy.

1. WHAT DATA DO WE COLLECT?

To offer a personalized experience and ensure the efficiency of our services, we collect data in two categories:

1.1. Data provided directly by you: We collect information that you voluntarily send us when filling out forms, registering, or contacting us (via WhatsApp, email, or phone). This may include:

  • Full name;
  • Contact information (Email, Phone/WhatsApp);
  • Information related to the service or product request.

1.2. Data collected automatically (Tracking Technologies): We use advanced analytics technologies to monitor our site performance, ensure security against fraud, and understand the effectiveness of our marketing campaigns. This data includes:

  • Technical Identifiers: IP Address, Session ID, and Digital Fingerprint (a unique technical signature based on your device and browser configurations, used for security and browsing continuity).
  • Device Information: Device model, operating system, connection type, battery level, screen resolution, and time zone.
  • Browsing Data (Journey): Access origin (Google, Social Media, Direct), pages visited, time spent, button clicks, and scroll depth.

2. HOW DO WE USE YOUR DATA?

The collected data has specific and legitimate purposes:

  • Service Provision: To respond to requests, process orders, and provide support.
  • Marketing Attribution: To identify which ad or campaign brought you to us, optimizing our advertising investments.
  • Session Continuity: We use technical identifiers to recognize your device on future visits, ensuring your preferences or items of interest are not lost if your connection fluctuates or you close the browser.
  • Security and Fraud Prevention: We analyze browsing patterns to distinguish real visitors from robots (bots) and protect the site against malicious access.

3. COOKIES AND STORAGE TECHNOLOGIES

To ensure the proper functioning of the site, we use a hybrid data storage model in your browser:

  • Cookies: Small text files for basic functionalities.
  • Web Storage (Local & Session Storage): Modern technology that allows storing preference data and browsing history more securely and compressed than traditional cookies.

Management: You can configure your browser to block these technologies. However, essential functionalities (such as contact forms and redirects) may not work correctly without them.

4. WHO DO WE SHARE YOUR DATA WITH?

We do not sell your personal information. Sharing occurs only with partners strictly necessary for the operation:

  • Ad Platforms (e.g., Google, Meta/Facebook, TikTok): We send event signals (such as "Contact Started" or "Purchase") to optimize campaigns. Sensitive data (such as email or phone) is sent in encrypted form (SHA-256 Hash), which prevents these platforms from accessing your actual data.
  • CRM and Management Tools: To store and organize your commercial service.
  • Legal Obligation: Upon judicial request or from competent authorities.

5. DATA SECURITY

We adopt strict measures to protect your information:

  • SSL Protocol (Security Padlock) on all pages.
  • Techniques of Hashing (Anonymization) before sending data to third parties.
  • Restricted access to personal data only by authorized employees.

6. YOUR RIGHTS AS DATA SUBJECT

In accordance with the LGPD, you have the right to:

  • Confirm the existence of data processing;
  • Access the data we hold about you;
  • Correct incomplete, inaccurate, or outdated data;
  • Request anonymization, blocking, or deletion of unnecessary data;
  • Revoke consent at any time.

7. CHANGES TO THIS POLICY

We reserve the right to update this policy to reflect improvements in our technologies or changes in legislation. The date of the last update will always appear in this document.

If you need any further information or have any questions about our privacy policy, please do not hesitate to contact us.