How does international pet flight boarding work?

We handle every detail of your pet's international flight: customs clearance, airline bookings, agricultural inspections with the Ministry of Agriculture (Vigiagro), and pickup on departure day.

Does Embarpet transport brachycephalic (short-nosed) dogs and cats?

Yes. We specialize in brachycephalic breeds (Pugs, Bulldogs, Shih-tzus, Persian cats). We partner with airlines offering climate-controlled cargo holds, enhanced 4-sided ventilation IATA crates, and direct flight routes.

How far in advance should I start preparing the CVI and rabies titer test?

For the European Union, UK, and Japan, you must start 4 to 5 months in advance due to the mandatory 90-day waiting period following the rabies titer blood draw. For the US (CDC 2026 rules) and South America, 30 to 45 days is recommended.

What documents are required for international pet travel?

We assist with and issue all required documents: International Veterinary Certificate (CVI), updated vaccination records, veterinary health certificate, rabies titer laboratory report, and ISO 11784/11785 microchip certificate.

How does pet importation into Brazil work?

We manage customs clearance at Guarulhos (GRU) and Viracopos (VCP) airports, agricultural inspection release, pet hotel accommodation if needed, and secure home delivery or domestic connecting flights.

What is the PET LUXURY service?

It is a premium in-cabin flight service for pets accompanied by an Embarpet consultant, including full travel management, fees, veterinary support, and 1 pre-flight Pet Spa day.

Privacy Policy

Revised on: December 2, 2025

We are seriously committed to transparency and the security of our users' data. This Privacy Policy describes how we collect, use, store, and protect your personal information, in strict compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018).

By using our services, you understand and agree that we will collect and use your information as described in this Policy.

1. WHAT DATA DO WE COLLECT?

To offer a personalized experience and ensure the efficiency of our services, we collect data in two categories:

1.1. Data provided directly by you: We collect information that you send us voluntarily when filling out forms, registering, or contacting us (via WhatsApp, email, or phone). This may include:

Full name;
Contact information (Email, Phone/WhatsApp);
Information related to the service or product request.

1.2. Data collected automatically (Tracking Technologies): We use advanced analytics technologies to monitor website performance, ensure fraud security, and understand the effectiveness of our marketing campaigns. This data includes:

Technical Identifiers: IP Address, Session ID, and Digital Fingerprint (a unique technical signature based on your device and browser settings, used for security and navigation continuity).
Device Information: Device model, operating system, connection type, battery level, screen resolution, and time zone.
Browsing Data (User Journey): Traffic source (Google, Social Media, Direct), pages visited, time spent, button clicks, and scroll depth.

2. HOW DO WE USE YOUR DATA?

The collected data serves specific and legitimate purposes:

Service Provision: To respond to inquiries, process requests, and provide customer support.
Marketing Attribution: To identify which campaign or advertisement brought you to us, optimizing our advertising efforts.
Session Continuity: We use technical identifiers to recognize your device across visits, ensuring that your preferences are preserved even if your connection drops.
Security & Fraud Prevention: We analyze navigation patterns to distinguish genuine visitors from automated bots, protecting the website against malicious traffic.

3. COOKIES & STORAGE TECHNOLOGIES

To ensure proper website operation, we use a hybrid storage model in your browser:

Cookies: Small text files for essential features.
Web Storage (Local & Session Storage): Modern technology enabling faster, more secure, and compressed data storage compared to legacy cookies.

Management: You can configure your browser to reject these technologies. However, core website features (such as contact forms and smart routing) may not function properly without them.

4. WHO DO WE SHARE YOUR DATA WITH?

We never sell your personal data. Sharing only occurs with essential technology partners required for our operations:

Advertising Platforms (e.g., Google, Meta/Facebook, TikTok): We send event signals (such as "Contact Initiated") to optimize campaigns. Sensitive identifiers (such as email or phone) are strictly hashed with SHA-256 encryption prior to transmission.
CRM & Management Tools: To securely store and organize customer support requests.
Legal Obligations: Under official court orders or regulatory mandates.

5. DATA SECURITY

We employ strict security measures to protect your personal information:

Strict SSL / HTTPS Encryption across all pages.
SHA-256 Hashing / Anonymization prior to any third-party signal dispatch.
Restricted internal access granted exclusively to authorized personnel.

6. YOUR RIGHTS AS A DATA SUBJECT

Under the General Data Protection Law (LGPD) and global standards, you have the right to:

Confirm the existence of data processing;
Access the personal data we hold about you;
Request correction of incomplete, inaccurate, or outdated data;
Request anonymization, blocking, or deletion of unnecessary data;
Revoke your consent at any time.

7. CHANGES TO THIS POLICY

We reserve the right to update this policy to reflect improvements in our technologies or changes in legislation. The date of the last update will always appear in this document.

If you need any further information or have any questions about our privacy policy, please do not hesitate to contact us.